Support

Technical Support Documentation - Open access

• Operator Manuals - all versions
• Installation pre-requisites
• Machine specific CCP settings
• Release notes - ITCU and Coloreel Studio

Technical Support Documentation - Extended access

• Request access to extended documentation - Support documentation

Knowledge Base - Technical instructions

• Embroidery machine preparation
• How to see the content of a DST file
• Temperature and Humidity - How to handle ambient conditions
• Download log files from the ITCU
• Threading - ITCU
• How to find the right solid color

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FAQ Coloreel ITCU

• What is the Coloreel ITCU?
• How can I get support?
• Do you provide special training on how to use the Coloreel technology?
• How fast is the Coloreel unit?
• Can Coloreel units be used on a multi-head embroidery machine?
• Is the Coloreel unit compatible with all embroidery machines?

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Maintenance

• Maintenance schedule

Troubleshooting

• Color placed incorrectly on embroidery - check design
• Untangling thread from the Lubrication module and Exit feeder
• The thread or embroidery is dirty or has dull colors
• Thread tangling in the Lubrication module / Exit Feeder
• The thread breaks in the Embroidery machine
• UltraSonic Washer error

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Instruction videos

• Coloreel ITCU Video tutorial - Replace Ink Cartridge
• Coloreel ITCU Video tutorial - Replace Waste Tank