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Support

Support and documentation of how to use the Coloreel ITCU. Manuals, instructions, tutorial videos and more

Technical Support Documentation - Open access

  • Operator Manuals - all versions
  • Installation pre-requisites
  • Machine specific CCP settings
  • Release notes - ITCU and Coloreel Studio

Technical Support Documentation - Extended access

  • Request access to extended documentation - Support documentation

Knowledge Base - Technical instructions

  • Embroidery machine preparation
  • How to see the content of a DST file
  • Temperature and Humidity - How to handle ambient conditions
  • Download log files from the ITCU
  • Threading - ITCU
  • How to find the right solid color
See all 12 articles

FAQ Coloreel ITCU

  • What is the Coloreel ITCU?
  • How can I get support?
  • Do you provide special training on how to use the Coloreel technology?
  • How fast is the Coloreel unit?
  • Can Coloreel units be used on a multi-head embroidery machine?
  • Is the Coloreel unit compatible with all embroidery machines?
See all 9 articles

Maintenance

  • Maintenance schedule

Troubleshooting

  • Color placed incorrectly on embroidery - check design
  • Untangling thread from the Lubrication module and Exit feeder
  • The thread or embroidery is dirty or has dull colors
  • Thread tangling in the Lubrication module / Exit Feeder
  • The thread breaks in the Embroidery machine
  • UltraSonic Washer error
See all 12 articles

Instruction videos

  • Coloreel ITCU Video tutorial - Replace Ink Cartridge
  • Coloreel ITCU Video tutorial - Replace Waste Tank
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