Support

Technical Support Documentation - Open access

• Operator's Manuals - all versions
• Manuals and Instructions for installation, service and repair
• Release notes SW

Technical Support Documentation - Extended access

• Request access to extended documentation - Support documentation

Knowledge Base - Technical instructions

• Embroidery machine preparation
• Technical data - ITCU Operator's Manual
• Notifications - ITCU Operator's Manual
• Settings Menu - ITCU Operator's Manual
• Print a design - ITCU Operator's Manual
• Before printing - ITCU Operator's Manual

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FAQ Coloreel ITCU

• What is the Coloreel ITCU?
• What is the quality of the Coloreel thread?
• How can I get support?
• Do you provide special training on how to use the Coloreel technology?
• What is the highest embroidery speed that the Coloreel unit can reach?
• Can Coloreel units be used on a multi-head embroidery machine?

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Maintenance

• Maintenance Card download
• Maintenance - Advanced Operator's Manual
• Daily Maintenance
• Weekly Maintenance
• Monthly Maintenance
• 3 Month Maintenance

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Troubleshooting

• The Coloreel ITC Unit does not start
• The Gallery screen on the Coloreel ITC Unit does not show any design files
• No color is printed to the thread
• Troubleshooting - ITCU Operator's Manual
• One of the colors does not work
• A short part of the thread is not colored or colored with a different color

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Instruction videos

• Coloreel ITCU Video tutorial - Threading the ITCU
• Coloreel ITCU Video tutorial - Refill Washing Fluid
• Coloreel ITCU Video tutorial - Refill Lubrication Fluid
• Coloreel ITCU Video tutorial - Replace Ink Cartridge
• Coloreel ITCU Video tutorial - Replace Waste Tank