Troubleshooting - ITCU Operator's Manual – Coloreel Support

v2.0.0

Troubleshooting table

Problem	Action
The Coloreel ITCU does not start.	Check the power cable connection.
The Coloreel ITCU does not show any IP address or shows odd signs as IP address.	Check the ethernet cable connection and restart the Coloreel ITCU.
	Make sure that the network has DHCP (Dynamic Host Configuration Protocol). DHCP is needed to be able to assign IP address.
The Gallery Screen on the Coloreel ITCU does not show any design files.	Upload a Color Management file (.CSE file) to the Coloreel ITCU and verify that the corresponding stitch file is uploaded to the embroidery machine.
Pale colors	Make sure that the thread is threaded correctly and that the Entry and Exit feeder are fully closed.
	Make sure that the ambient temperature and humidity is within the specified levels.
	Perform a Clean All.
No color	Make sure that the thread is threaded correctly and that the Entry and Exit feeder are fully closed.
	Do a Clean All procedure of the Printer Heads.
	If you tried all the actions above, do a Deep Clean All procedure of the Printer Heads.
One of the colors does not work	Do a Clean procedure.
A short part of the thread is not colored or colored with a different color.	Make sure that the thread is threaded correctly and that the Entry and Exit feeder are fully closed.
	Open the entry feeder fully and make sure that the Encoder Wheel moves when you move the thread.
	Do a Clean procedure.
The thread or embroidery is dirty or has dull and light colors.	Replace the Washer Fluid.
Thread tangling in the Lubrication Module / Exit Feeder.	Make sure that the thread is threaded correctly and that the Entry and Exit feeder are fully closed.
	Make sure that the thread is not stuck in the Exit Feeder module.
	Make sure that the Buffer Arm moves freely and that it moves to the top position.
The thread breaks in the Coloreel ITCU.	Make sure that the thread is threaded correctly and that the Entry and Exit feeder are fully closed.
The thread breaks in the Coloreel ITCU.	Make sure that it is enough lubrication fluid in the Lubrication Module.
The thread breaks in the embroidery machine.	Make sure that it is enough lubrication fluid in the Lubrication Module.
The thread breaks in the embroidery machine.	Make sure that the thread is threaded correctly and that the Entry and Exit feeder are fully closed.
The thread is stuck in the Coloreel ITCU.	Make sure that the Coloreel ITCU is threaded correctly.
The thread is rigid or has burn marks.	Make sure that the thread is threaded correctly and that the Entry and Exit feeder are fully closed.
The thread is rigid or has burn marks.	Make sure that the Fixation Module evacuates from the thread when no thread is consumed.
Ultra Sonic Washing error	Make sure that there is enough Washing Fluid in the Washing Module.
Washing liquid does not circulate as expected.	Make sure that there is enough Washing Fluid in the Washing Module.
Washing liquid does not circulate as expected.	Replace the filters in the washing module.
No stitch data	Make sure that the Stitch Sensor is connected.
	Make sure that the Stitch Sensor can read the embroidery machine movement correctly.
	Make sure that the Stitch Sensor Cable is not broken or damaged.
Double stitch data	Adjust the position of the Stitch Sensor to make sure that it reads the embroidery machine movements.
Double stitch data	Contact a certified Coloreel technician
Incorrect stitch data	Make sure that the Stitch Sensor Cable is not broken or damaged.
Incorrect stitch data	Adjust the position of the Stitch Sensor to make sure that it reads the embroidery machine movements.
The start marker is not visible.	Perform a cleaning.
The color changes of the embroidery looks randomized or incorrect	Make sure that the thread is threaded correctly and that the Entry and Exit feeder are fully closed.
	Make sure that the Stitch Sensor Cable is not broken or damaged.