- Check that the thread is correctly threaded.
- Verify that the thread is placed correctly on the Entry Feeder Encoder Wheel
- Verify that the back door is closed.
- If the door is closed, yet having status open in the Service Tool, click the Open & Close Doors button.
- Check if the Waste Ink Tank is full, replace if necessary
- Use a scale to measure the weight of the waste tank - the waste tank is full at 350 grams.
- Check if the Ink Cartridges are empty, replace if necessary
- Use a scale to measure the weight of the ink cartridges - the ink cartridges are empty at 130 grams
- Perform a Clean All procedure
- Referring to chapter Printer Maintenance in the Service Tool Manual
- Still no color on thread, perform a Deep Clean All procedure.
- Referring to chapter Printer Maintenance in the Service Tool Manual
- Contact your distributor for support
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