No color on thread

Check that the thread is correctly threaded.
Verify that the thread is placed correctly on the Entry Feeder Encoder Wheel
Verify that the back door is closed.
1. If the door is closed, yet having status open in the Service Tool, click the Open & Close Doors button.
Check if the Waste Ink Tank is full, replace if necessary
1. Use a scale to measure the weight of the waste tank - the waste tank is full at 350 grams.
Check if the Ink Cartridges are empty, replace if necessary
1. Use a scale to measure the weight of the ink cartridges - the ink cartridges are empty at 130 grams
Perform a Clean All procedure
1. Referring to chapter Printer Maintenance in the Service Tool Manual
Still no color on thread, perform a Deep Clean All procedure.
1. Referring to chapter Printer Maintenance in the Service Tool Manual
Contact your distributor for support